Mediation

Welcome to the Drexel University College of Medicine’s Dispute Mediation Program.

Mediation is a chance for patients and healthcare professionals to have a dialogue about a healthcare dispute with the shared goal of resolution before legal action is sought.

Mediation gives patients the opportunity to have all of their questions about care answered through a meeting with the doctor or care provider. During such a discussion, a patient relays concerns regarding care, and a physician presents a course of action aimed at making the situation right. We believe such honest, open exchanges nourish the doctor/patient relationship by building trust.

It’s important to know that patients do not surrender any rights by entering into mediation. Rather, we feel it offers patients an important step along the path to resolution. Drexel University College of Medicine has been conducting successful mediation since 2004; today, over 90 percent of our patients voluntarily sign up for the program.

To learn more about mediation, please visit:

Mediation FAQ page
Mediation agreement
Printable Mediation pamphlet

Additionally, you may call CHI Resolutions, the company that manages our mediation program, at 1-800-605-6140.