Frequently Asked Questions
Q. How will email senders know about the change?
A. All Drexel University College of Medicine employees will have an out-of-office notice set up on their drexel.edu mailbox. The out-of-office notice will provide the correct, official email for the employee (first.last@drexelmed.edu) and the effective date of July 1, 2008. This will be done by Drexel’s IT group.
Drexel’s online directory already points to the official drexelmed.edu email address for all College of Medicine faculty and staff. Drexel's contact page is: http://drexel.edu/about/contact/general.aspx. DUCoM's contact page is: http://www.drexelmed.edu/directory
Q. What can I do to make sure email is forwarded from my drexel.edu email account to my drexelmed.edu account?
A. All College of Medicine faculty and staff should make sure their drexel.edu email is forwarded to their drexelmed.edu email account by doing the following:
• Log into http://accounts.drexel.edu using your DREXEL userid
• Click the link “Forwarding”
• Fill in the “Forward it to this address" with your DrexelMed email (for example first.last@drexelmed.edu)
• Make sure the checkbox is checked.
Q. How will email senders be able to find me after my drexel.edu email is retired?
A. Drexel’s online directory is available on the internet and lists your DrexelMed email account along with your name and phone number.
Q. What will happen if my drexel.edu email was never forwarded? Will forwarding be turned on? Will senders receive notice of the change?
A. If you have never forwarded your drexel.edu email, you should do it now. If you do not know your DrexelMed userid or password, contact the DUCOM Technical Services at 215-762-1999 for help. If you do know your DrexelMed userid and password follow these directions to set up forwarding:
• Log into http://accounts.drexel.edu using your DREXEL userid
• Click the link “Forwarding”
• Fill in the “Forward it to this address" with your DrexelMed email (for example first.last@drexelmed.edu)
• Make sure the checkbox is checked.
Drexel IT will force forwarding for all DrexelMed.edu users and will put an “out-of-office” message on all DrexelMed faculty email accounts announcing the change.
Q. I use my Drexel credentials for other things, such as access to library, Banner and IRT software downloads. Will this affect those services?
A. No, Only the @drexel.edu email address is retiring. All other Drexel services will continue with the Drexel credentials.
Q. I have never used my DrexelMed e-mail account, where do I get my account information?
A. You can contact CoM IT Technical Services at 215-762-1999 to get this information.
Q. I am a Drexel Med employee and also a Drexel student. What will happen to my drexel.edu email account?
A. Drexel University student email accounts will remain active.
Q. I have joint or adjunct appointments in DUCOM and Drexel. Do I keep my Drexel account?
A. Yes. Anyone with Drexel University roles will keep both accounts provided the appointments are in Banner. Banner is the custodial/record of official HR data. Please remember, if you maintain two e-mail accounts, you will be required to check/respond to both. Forwarding will no longer be available starting July 1, 2008.
Q. Our residents have DrexelMed email accounts and I'm looking for information on how to set up our new incoming residents email accounts.
A. The HR/NEA process for residents on-boarding has not changed. Residents have and will continue to be issued DrexelMed email accounts. Residents will also continue to be issued DU credentials for library and HR Banner access.
Q. If we want to retain our drexel.edu email accounts, may we request to do so?
A. Unfortunately, you cannot retain or request to keep your drexel.edu email account. The decision to move forward was made by DUCOM and DU senior management.